Refund and Returns Policy
AACHERA does not issue cash refunds on returns. Items returned outside the 7 day period from day of purchase, may not be accepted. We can issue you with a store credit which can be used to purchase a different item on the online store (replacement sizes are subject to stock availability).
Domestic returns (within Kenya).
We will exchange any item you are not completely happy with for another item of same value within 7 days of the date of purchase. Items must be accompanied by original receipt, and must be unworn and unwashed, as you received it, perfect condition with all swing tags, attached and intact including packaging. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Unless a product is faulty or damaged, we do not accept international returns as (re-)imports would be subject to duties and taxes at reimport. Therefore we encourage confirmation of sizing and product before purchase. In the event a return is approved, within 14 days from date of purchase, please email firstname.lastname@example.org with your order number.
Please note the cost of sending back the product is at the customer’s expense and original shipping costs as well as import duties and other levies are non-refundable. You will then receive your refund as a store credit to your AACHERA account.
Refunds will only be initiated under the circumstance that the product/s ordered are out of stock or sold out. Once the refund is approved, the process will take about 7-14 working days unless otherwise stated.
Please note that if your order is within the processing time or has been shipped out, you will no longer be able to cancel the order