SHIPPING POLICY

 

 Processing time

All AAchera orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, we require 24 to 72 hours (2-3 business days) to process all orders. Orders are processed and dispatched between Mondays to Friday.

If you have any specific delivery instructions, please add it as a note to your order. Please ensure that there is someone to receive the delivery. All stock items are shipped within 2 – 7 business days after payment has been made and verified. Please enter the correct delivery address , AACHERA will not be held responsible for any undelivered parcels, or parcels delayed on transit due to incorrect details.

Please note during busy sale periods order processing may take slightly longer up to 14 working days.

Shipping costs

We ship worldwide from Nairobi, Kenya!

Domestic shipping / delivery rates (Kenya)

This is based on the region/ location that you’re in. Before the final checkout of your order you will be shown what the cost of delivery will be.

International shipping costs (Global)

We are shipping internationally using DHL Express. The actual costs depend on your country of residence. Delivery times may vary, depending on the order procedures and unfortunately this is beyond our control and therefore we cannot assume any responsibility due to custom authority delays.

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient/ customer. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

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